Ordering Information Page

• Ordering Options
• Minimum Order Fees
• Telephone Orders
• Payment Options
• Bank Codes
• Gift Certificates
• Closeouts and Final Sales
• Merchandise Returns and Exchanges
• Seasonal Merchandise Return and Exchange Policy
• Cancellation Policy
• Sales of Toy Weapons
• Damaged Orders
• Defective or Missing Items
• School, Church and Non-Profit Organizational Discounts
• Quantity, Wedding and Event Discounts

Ordering Options

Orders may be placed online via our secure order form, by fax to 866-822-2962 or snail mail by printing your order form online and sending it with your payment to P.O. Box 445 Rehoboth MA 02769 (DO NOT SEND RETURNS TO THIS ADDRESS. WE CANNOT ACCEPT RETURNS AT THIS ADDRESS).

Minimum Order Fees

Our minimum order is $19.99. Orders less then this may incur an additional handling charge of $2.50

Telephone Orders

We do not accept telephone orders.

Payment Options

Orders placed online and by fax may pay using Master Card, Visa, American Express, Military Star Card for Centric Mall Customers, and Discover. International Customers whose credit card banks do not support AVS will be required to provide documentation verifying their credit card ownership. If an International Customer needs to provide further information they will be notified via email. Customers placing orders via snail mail may pay by credit card, certified check or money order.

Bank Codes

Bank codes are 3 digit numbers found on the back of Master Card, Discover and Visa cards and 4 digit numbers on the front of American Express cards. They are used by the credit card processing companies to verify ownership of your credit card.

Gift Certificates

Gift Certificates may be purchased in denominations of $25, $50, $75 and $100. When ordering a gift certificate you will need the recipients email address information to fill out the form. Please click gift certificate to be taken directly to the gift certificate ordering page.

Closeouts and Final Sales

All closeout items are final sales and sold in an "as is" condition. The majority of closeouts are new, unused, never opened discontinued items. A small percentage of closeouts are items we have discontinued from our store line and may have previously been opened. We do not offer any exchanges or returns on any item in our closeout section for any reason, all sales are final.

Merchandise Returns and Exchange

The majority of items sold by Costumes Inc may be returned for a refund or exchanged for other items of equal or greater value or for a store credit. The following items may not be exchanged, refunded or returned: wigs, beards, moustaches, hats, makeup, prosthetics, fangs, teeth, fingernails, eyelashes, hair color, shoes, tights, fishnets, masks, decorations, props, weapons and closeout items. Costumes only may be returned for a refund less a 15% restocking fee (shipping not included). If you would like to return an item use our Return/Exchange Form

Seasonal Merchandise Return and Exchange Policy

Orders placed between October 10th and November 1st may not be exchanged or returned. All sales are final on orders placed between October 10th and November 1st. This policy supersedes all other return and exchange policies of Costumes Inc for orders placed between October 10th and November 1st.

Cancellation Policy

Cancellation of orders is not permitted once an order has been placed. Customers demanding cancellation of their orders regardless of this policy will incur a 20% restocking fee. If the order can not be located prior to shipping, the customer will incur not only the 20% restocking fee but also the shipping costs upon the return of the refused order.

Sales of Toy Weapons

Regulations regarding the purchase of toy guns and other costume weapons is the customer's responsibility. Certain states restrict the sale and use of such articles in their state. In ordering toy guns or costumes weapons from Costumes Inc the customer acknowledges that they have knowledge of the regulations in their state or country and that their intended use of their purchase falls within the mandates or guidelines for such use of these goods.

Damaged Orders

All items are inspected prior to shipping. Any item found damaged upon arrival requires a claim be filed with the carrier by the customer within 24 hours of receipt of the merchandise. Then contact us via our Damaged Notification Form within 48 hours of receipt of the merchandise. Please note that you must notify the carrier of the damage prior to our being able to address this issue with you.

Defective or Missing Item

Orders with defective items or missing pieces will have replacements shipped within 48 hours. Errors in your order should be sent to via our Incomplete/Wrong Items order form within 48 hours of receipt of the merchandise.

Schools, Churches and Non-Profit Organizational Discounts

We offer a courtesy discount to schools, churches and non-profit organizations doing business with us. To apply for a discount code please email us at npdiscounts@costumesinc.com.

Quantity, Wedding and Event Discounts

We offer quantity discounts for volume orders based on the item ordered and the quantity. We also offer discounts to wedding parties and their guest and to certain events. For more information please email us with details concerning your request to QWEDiscounts@costumesinc.com