Why Shop from Costumes Inc.?
We are a family run business with 20 plus years experience in the retail industry. The business started with seasonal Halloween stores in Rhode Island and Massachusetts and grew into an Internet Only retail business in 1999 where we continue to focus our efforts.
We pride ourselves on being able to sell quality costumes at great prices with service to support our customers before and after the sale.
We will match any competitors regular price*
A link to the item showing the price must be provided along with the company's website address. We will provide a gift certificate in the form of a 125% store credit to be used on our site anytime up to 3 years.
It can take up to 30 days to receive the credit. Guarantee is void if original product is returned for any reason. If store credit issued prior to return the credit will be voided. Price guarantee good for a full 15 days after purchase. Item must be in stock on competitors site.
*Excluding auction sites like Ebay and Amazon, site sales, discontinued sales and closeout sales.
We ship almost anywhere and fast at affordable shipping rates. International shipping is our speciality. We practically ship to every country on the map so if you are in the UK, Canada, Australia, Germany, Mexico, France, Italy, Sweden or wherever we'll get you your order where other's won't.
We love to support local schools and nonprofits by offering additional discounts and purchasing options incduding the use of purchase orders. If you are interested in receiving a discount please contact us via our support system.
We accept returns on all items* we sell.
All returns are issued a store credit of 110% of the cost of your order less shipping for up to 60 days. Our goal is for you to have a happy experience with our company and to return to us for future purchases. We've made it easy for you to return items if you're not happy with your order. We want you to return to us for your future costume needs and as an incentive we give you back 110% of your purchase costs in a gift certificate that you can sell or gift that is good for 3 years.
Cash Refund Guarantee Option
Would you prefer a refund to your card over a store credit? Try our money back guarantee. At checkout choose our no hassle refund. For 5% of the value of your order you can ensure the receipt of a refund to your credit card instead of a store credit. If you return your purchase within 7 business days we will refund the cost of your order less shipping and a 10% restocking fee.
Planning to purchase a different size or style immediately? Just place a new order and upon receipt of the returned product and verification that an exchanged order was placed a credit will be issued to your card for the original item/s cost.
Due to the seasonality of our business during the month of October returns must be post marked within 48 hours of receipt of purchase. Both our 60 day store credit return policy and our 7 day refund policy are not valid unless return is shipped within 48 hours of receipt. There are no exceptions to this rule.
Product must be returned in original packaging with all pieces included. Items in blister packs must be unopened. No seals can be broken on packaging, wigs should be unworn with packages unopened, teeth and fangs must be unopened, and shoes should have no wear marks on soles. Costume bags should not be torn or damaged. Costumes should be neatly folded with all parts included in original costume bag with costume insert included. Perfume, body odor and cigarettes smells, hair (both human and animal), stretched seams or other signs of wear are grounds for refusing a return.
Any returns not meeting the above conditions will not be accepted. Damaged, used, unpackaged, ripped packaging or unsealed items will not be accepted. Customer will be contacted once asking if they would like us to return the product to them at their cost. If we do not receive a response within 3 business days the items will be donated to charity where possible or destroyed.
*Returns over $500.00 and/or have quantities of 6 or more pieces will receive a refund to their card less shipping and 20% restocking fee. Or they may opt for our no hassle refund guarantee.
** Refunds for exchanges, store credits for returns, and no hassle refunds are issued within 14 days of return. Expect delays in processing of up to an additional 14 days during the month of October.
You can access the Return & Exchange Form by clicking the support tab on the left hand side of the site or this support link. You'll need to enter your order number and then select The Return & Exchange Option
We take security seriously at CostumesInc.com. We are continuously upgrading our systems to guarantee we have the most up to date system in place. Our site offers secure socket layer encryption provided by our SSL certificate which provide the highest level of security offered in a secure certificate. Our credit card processing gateway is handled by one of the finest systems on the internet. Access to a customers personal ordering information is in an encrypted password protected file and available to key personnel only. Our goal at CostumesInc.com is to make your shopping experience not only a successful one but a hassle free one.